We provide math-based decision support system that you, as a decision maker, can use to generate more profit and improve the processes performances. Whether you are struggling with the formulation of strategic decisions on planning future events or you wish to lend a hand to your staff in making short-time decisions on the execution of operations our tools and our specialist team can help you. ACT Operations Research’ name and brand is already familiar to large organizations of complex processes and large-scale systems. Standing beneath real investments in research, we build best-of-breed “decision support math-technology” which has been proving to stand out competing technologies from global players. We draw out the optimization potential of your operations while unleashing pent-up profit margins by embedding our solutions in your systems. What’s more, with us you refrain from taking unconscious risks as we model the behaviour of your systems imitating the real world ahead you play live with your business decisions. At ACT Operations Research, we strive to make the difference in this ever-increasing innovation demanding world working hard to reach a world’s leading position in advanced decision support systems built on optimization, simulation, forecasting and process control expertise.
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Dec 8-11, 2013 - ACT-OR speaker at WSC in Washington
2013 - ACT-OR Simulation Webinar
Find the right size. Simulation for call center process improvement!
Call centers

Contact centers are quite complex and costly systems to set-up and manage. Achieving high rate technical and economic performances comes out from an harmonic design of the systems' variables followed by a flawless execution. Some examples are processes and organization, information system and knowledge management, roles design, training and skills building, managerial systems.


  L'elevato numero di possibili soluzioni, la complessità dei vincoli, l'interazione tra diversi obiettivi rendono difficile l'individuazione di soluzioni ottime senza il ricorso a specifiche metodologie. Le tecnologie informatiche possono supportare decisioni operative, anche per processi in real-time. Questo apre grandi opportunità ma per poter ottenere risultati in ambiti complessi, come quello logistico, è necessario il ricorso a innovative metodologie in sostituzione dei criteri tradizionali.

With simulation, call centres' managers can now take optimal decisions (e.g., call routing, scaling, resources depth and breadth).



  • Call center systems modeling through graphical methods of designing
    programs such as a flow charts (no programming expertise is required)
  • Simple and flexible UI: incoming calls frequency setting and drill down
    (e.g., by typology)
  • "What if" functionality (e.g., workforce operators, demand changes, time windows) to simulate system behaviour
  • Operations analysis (e.g. switch) to maximize performances
  • Real time reporting on systems KPI (e.g., statistics)
  • Workforce scheduling and optimization (e.g. introduction if new shifts) and impact on profitability.

ACT Operations Research' references
At ACT Operations Research we have been working with top performing players in the call centers segment through direct and indirect engagements providing customers with proprietary and third parties technologies.

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ACT Operations Research products portfolio

  • ARENA and SIMIO: the world's leading simulation software applications.
  • BEFORE is the ACT Operations Research' proprietary statistical tool for demand forecasting and revenue management.

The offering includes SAS' powerful analytical and statistical tools which can be integrated with ACT Operations Research' optimization and forecasting engines.
ACT Operations Research provides customers with specialist support by building bespoke simulation models and implementing the most modern math optimization algorithms.

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BROCHURE - ACT Operations Research


We provide math-technology products and advanced solutions for:  
BEFORE! Predictive Analytics
The new generation of Forecasting Systems (Promo and Revenue Optimization)
BEFORE! Market Analytics
(KVI Analysis - Competitive Analysis - Category Efficiency Analysis)

OPT Shipping
Advanced deliveries planning engine
Design and simulate multilevel distribution network
OPT Runner
Trucks routing and scheduling optimization system
OPT Loading
3D container, truck and pallet loading optimization engine
OPT Vessel
Planning and scheduling of maritme transportation
OPT Warehouse
Math optimization suite for the warehouse process
NET Solver - RTD
Optimal dispatching in automatic warehouse!
The most used software for simulation projects
The new software for simulation projects
SCENARIO Navigator
Scenario analysis for simulations projects

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